Terms and Conditions

Last updated: 1st May 2026

These Terms and Conditions apply to all lease plans, title plans, transfer plans, measured surveys and related services supplied through Lease Plans, a trading name of Photoplan Bookings Limited.

Please read these terms before accepting a quotation or placing an order.

1. About us

Lease Plans is operated by:

Photoplan Bookings Limited
Company number: 15146643
Registered office: 1 Towerfield Close, Southend-on-Sea, Essex, SS3 9QP
Trading address: 1 St Katharine's Way, London, E1W 1UN
Email: leaseplans@photoplan.co.uk
Telephone: 0203 318 9180

In these terms, “we”, “us” and “our” refer to Photoplan Bookings Limited. “You” and “your” refer to the person or organisation ordering our services.

2. Our services

We prepare professional property plans, including:

• Land Registry-compliant lease plans;
• residential and commercial lease plans;
• lease extension and lease variation plans;
• title and transfer of part plans;
• first registration, plot sale and title split plans;
• plans prepared from existing drawings;
• site surveys and measured plans; and
• printed or digital copies of completed plans.

The precise services, deliverables and price will be set out in our written quotation or order confirmation.

3. Quotations and orders

Our quotations are based on the information available when the quotation is prepared, including the property type, location, approximate size, number of floors, number of plans and whether a site survey is required.

Unless stated otherwise, a quotation remains valid for 30 days.

An order becomes binding when you accept our quotation, make payment, instruct us to proceed in writing or confirm a survey appointment.

If the property or instructions differ materially from the information originally supplied, we may revise the price before carrying out additional work. We will explain any additional charge and obtain your approval before proceeding.

All prices exclude VAT unless expressly stated otherwise.

4. Information and instructions

You must provide complete and accurate information, including where applicable:

• the full property address and postcode;
• the title number;
• existing title plans, leases, architectural drawings or CAD files;
• a clear description of the proposed demise or land being transferred;
• details of communal areas, rights of way, access routes, parking spaces, gardens, bin stores and other relevant areas;
• the required colours, edging or hatching;
• your solicitor's or conveyancer's instructions; and
• safe and suitable access arrangements.

Our surveyors can record the physical layout and measurements of a property, but they cannot determine the intended legal demise, ownership boundary or rights to be granted.

You or your legal adviser are responsible for confirming the legal extent of the demise, transfer or rights shown on the plan.

We are not responsible for errors caused by incomplete, unclear or inaccurate information supplied by you, your solicitor, landlord, freeholder, agent or another third party.

5. Plans produced from existing information

Where we prepare a plan without visiting the property, we will rely on the drawings, measurements, photographs and instructions supplied to us.

You are responsible for ensuring that this information is accurate and sufficiently current. We are not responsible for discrepancies between the completed plan and the physical property where those discrepancies arise from information supplied to us.

If the information is insufficient or unreliable, we may recommend a site survey before proceeding.

6. Site surveys and access

You must ensure that:

• we have permission to enter and survey the property;
• all relevant areas are accessible;
• keys, access codes and contact details are correct;
• any occupiers have been notified;
• the property is reasonably safe; and
• known hazards are disclosed before the appointment.

Our surveyor may refuse to enter or continue working in any area considered unsafe.

If we cannot gain access, or relevant areas are inaccessible, we may have to rearrange the appointment and charge an additional attendance fee.

Unless otherwise agreed:

• cancellations made more than 24 hours before the appointment will not incur a survey cancellation charge, although work already completed and non-refundable third-party costs remain payable;
• cancellations made less than 24 hours before the appointment may incur a charge of 50% of the site survey fee; and
• where our surveyor has attended but cannot gain access, the full site survey fee and any agreed travel expenses may be payable.

We will apply cancellation charges reasonably and in proportion to the time, travel and costs incurred.

7. Accuracy and professional standards

We will provide our services with reasonable care and skill.

Plans are prepared using measurements recorded during the survey or information supplied to us. Minor differences may arise because of wall thicknesses, inaccessible areas, irregular construction, finishes or limitations in the information available.

A lease or title plan is not a structural survey, valuation, boundary determination or guarantee of property ownership.

Unless expressly commissioned for that purpose, our services do not include:

• structural or condition surveys;
• valuation advice;
• legal advice;
• confirmation of ownership;
• determination of a legal boundary;
• checking the terms of a lease or transfer; or
• preparation or submission of an HM Land Registry application.

You should obtain advice from a solicitor or conveyancer about the legal documents and the precise extent to be shown.

8. HM Land Registry requirements

We prepare plans with reference to the relevant published HM Land Registry guidance in force at the time the work is completed.

Final acceptance remains at the discretion of HM Land Registry and may depend on the application, accompanying legal documents and information supplied by other parties. We cannot guarantee acceptance where a requisition or rejection arises from matters outside the plan itself.

If HM Land Registry identifies a drafting or technical error caused by us, we will correct that error without charge, provided you notify us promptly and supply a copy of the relevant requisition.

This does not include changes to the transaction, demise, rights, legal documents or instructions after the plan has been prepared.

9. Drafts, approval and amendments

We will normally provide a PDF draft for review before issuing the final plan.

You and your solicitor or conveyancer must check:

• the property address and floor level;
• the extent edged, coloured or hatched;
• communal and shared areas;
• rights of way and access routes;
• parking, gardens and external areas;
• labels, title numbers and addresses; and
• any other information relevant to the transaction.

Every original quoted price includes a maximum of two rounds of amendments and up to one hour of amendment work for each plan.

The one-hour allowance is the total amendment time included for each plan across both amendment rounds. An amendment round means one consolidated set of comments or requested changes submitted at the same time. Several separate emails or sets of instructions may be treated as separate amendment rounds.

If the amendments exceed either two rounds or one hour of work per plan, additional amendment time will be charged at £100 per hour plus VAT, calculated proportionately to the time required. We will notify you before undertaking chargeable amendment work wherever reasonably possible.

Corrections required because of a drafting or technical error made by us will not count towards the two-round or one-hour amendment allowance.

Additional charges may also apply to:

• changes to the original instructions or legal demise;
• changes requested after the plan has been approved;
• redrawing caused by new or replacement source information;
• the addition of previously undisclosed areas or rights;
• changes arising from an amended lease, transfer or title arrangement; and
• work required because instructions from different parties conflict.

Approval of the plan confirms that you are satisfied it reflects the legal instructions supplied to us. We will not print or issue the approved final version until approval has been received, unless otherwise agreed.

10. Turnaround and delivery

Any turnaround time is an estimate rather than a guaranteed deadline unless we have expressly agreed a fixed deadline in writing.

Typical turnaround is three to five working days from the later of:

• completion of the site survey;
• receipt of all required information;
• receipt of payment or approval of credit terms; and
• confirmation of the instructions.

Delays caused by missing information, access problems, amendment requests, third parties or circumstances beyond our reasonable control will extend the delivery time.

Digital plans are normally supplied as PDF files. Printed plans will be sent to the address supplied by you. We are not responsible for postal delays outside our control.

11. Fees and payment

Unless credit terms have been agreed in writing, payment is due before the site survey or commencement of drafting.

Approved business account customers must pay invoices within 14 days unless different terms are shown on the invoice.

We may withhold final files, printed copies or further services while an invoice is overdue.

For business customers, we reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

Additional printing, postage, travel, Ordnance Survey mapping or third-party costs will be charged where stated in the quotation.

12. Consumer cancellation rights

If you are purchasing as an individual wholly or mainly outside your trade, business, craft or profession, you may have a legal right to cancel a distance contract within 14 days of the contract being formed.

If you ask us to begin the service during this 14-day period and later cancel, you may be required to pay a reasonable amount for work completed up to the point of cancellation.

If the service is fully completed during the cancellation period following your express request and acknowledgement, your statutory cancellation right may end once the service has been completed.

Nothing in these terms affects your statutory consumer rights.

To cancel, email leaseplans@photoplan.co.uk with your name, property address, order reference and a clear statement that you wish to cancel.

13. Intellectual property and permitted use

Copyright in plans and original drafting produced by us remains with Photoplan Bookings Limited, subject to any third-party mapping or data rights.

Once all applicable fees have been paid, we grant you a non-exclusive licence to use, copy and supply the completed plan for:

• the relevant lease, transfer or property transaction;
• submission to HM Land Registry;
• review by solicitors, conveyancers, landlords, freeholders, lenders and other professional advisers; and
• your internal property records.

You may not resell, alter, remove our branding from or reuse the plan for another property or materially different transaction without our written permission.

14. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you are a consumer, your statutory rights are not excluded or restricted.

If you are a business customer:

• we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss caused by a delayed property transaction;
• we will not be liable for errors resulting from inaccurate or incomplete information supplied by you or a third party; and
• our total liability relating to a commission will not exceed the total fees paid or payable for that commission, except where liability cannot legally be limited.

You are responsible for ensuring that the plan and associated legal documents are reviewed by an appropriately qualified legal adviser before submission or completion of the transaction.

15. Circumstances beyond our control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, illness, transport disruption, restricted site access, utility or communications failure, postal delays, industrial action or failure by a third-party supplier.

We will contact you as soon as reasonably possible and take reasonable steps to minimise the effect.

16. Subcontractors

We may use suitably experienced surveyors, CAD technicians or other subcontractors to provide part of the service. We remain responsible for the services supplied to you under our contract.

17. Data protection

We will process personal information in accordance with applicable UK data-protection law and our Privacy Policy.

You must ensure that you have authority to provide us with the contact details of property owners, occupiers, solicitors, agents and other third parties involved in the instruction.

18. Complaints

If you have a concern about our service, please contact:

Email: leaseplans@photoplan.co.uk
Telephone: 0203 318 9180

Please provide the property address, order reference and details of the issue. We will investigate and aim to respond within five working days.

19. Changes to these terms

We may update these terms from time to time. The version applying to an order will be the version in force when that order is accepted, unless a change is required by law.

20. Governing law

These terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer, you retain any mandatory rights to bring proceedings in the part of the United Kingdom in which you live.

If you are a business, the courts of England and Wales will have jurisdiction over any dispute arising from the contract.